General terms &
Conditions

1. Differentiation between individual guests and groups

Individual guests are bookings with up to 5 hotel rooms per night. Bookings of more than 5 hotel rooms are considered group bookings and are subject to the cancellation conditions for seminars.

2. Cancellation

The rebooking or cancellation for an individual guest is free up to 24 hours before arrival. This does not apply to reservations of specials (e.g. Romantic Balance Special) for which a free rebooking or cancellation is possible up to 7 days before arrival. Short-term cancellations or no-shows will be charged at 100 %.

3. Liability

The Booker shall be liable to the Hotel for damage to the furnishings or inventory and for losses caused by him or his guests. The hotel declines all responsibility for theft and damage to objects, clothing and materials brought along. The hotel accepts no liability for valuables deposited in the minisafe.

4. Check in / Check out

Check in as from 3 pm 
Check out until 11 am (sundays until 12 noon)

The price for a guaranteed early check in a reserved room is 100 % of the room price.

5. Day Use

The price for a day use is 100 % of the room price minus CHF 15 per person.

6. Terms of payment and prices

The room reservation is final only with the indication of the postal address of the booker or a valid credit card. The credit card will only be charged with any extras on the day of arrival. If you have opted for the "non-refundable rate", your credit card will be charged at the time of booking and the amount charged will not be refunded in the event of cancellation.

Prices are per guest per night and include a hearty breakfast, VAT, outdoor parking and Internet access, excluding taxes. The hotel charges in Swiss francs (CHF). Prices in Euro are approximate and will be charged at the daily exchange rate. Invoices are sent exclusively within Switzerland and must be paid within 15 days of the invoice date. There will be no discounts or Discounts granted.

7. Parking

The surrounding parking spaces are available to hotel guests free of charge. It is not possible to reserve parking spaces. 

8. Smoking

All hotel rooms and public areas are smoke-free.

9. Applicable law and place of jurisdiction

Swiss law applies exclusively. Place of jurisdiction is Sursee.