General Terms & 

Temporary energy cost contribution

As of September 15, 2022, we will charge a temporary energy cost contribution, which we will display transparently and fairly on all consumptions and services as long as the situation requires it.

  • Temporary energy cost contribution 5 %
  • from CHF 1'000 turnover 4 %
  • from CHF 5'000 turnover 3 %


1. Number of participants

The definite number of participants has to be announced 14 days before the event.

2. No-show

Deviations of more than 5 % of the number of participants confirmed up to 24 hours before the start of the event will be charged at 100%. This applies to booked hotel rooms, for ordered menus as well as for packages.

3. Cancellation and no-show policy

Cancellation of a definitely confirmed seminar requires a written notification. The following costs will be charged:

  • up to 60 days before the event no costs
  • 59 to 30 days prior to the event 25 % of the daily rate including hotel rooms
  • 29 to 15 days before the event 50 % of the daily rates including hotel rooms
  • 14 to 7 days before the event 75 % of the daily rates including hotel rooms
  • within 1 week before the event 95 % of the daily rates including hotel rooms

On the day of arrival 100 % of the agreed services will be charged, this also applies in case of early departure and for booked meals. The basis for charging is the number of persons and the duration of the seminar, which is stated in the definite reservation confirmation.

4. temporal availability of the seminar rooms

We reserve the right to use the seminar room for evening events on weekdays from 18 hrs and on Saturdays from 16 hrs for other evening events.

5. overnight stay

A definitive and detailed list of names and rooms must be sent to the hotel at least 14 days before arrival. If the confirmed number of participants is exceeded, prior coordination with the hotel is required. Payment instructions for the hotel rooms and extras must also be recorded on this list.

6. liability

The organizer is liable to the hotel for damages to the equipment or inventory and for losses caused by the organizer, his assistants or participants. In order to prevent damage, the placement of decorative materials and other items must always be coordinated with the hotel. In any case, the organizer must ensure that the material complies with fire safety requirements. The hotel declines any responsibility for theft and damage to objects, clothes and materials brought to the event.

7. payment conditions & prices

All prices are in Swiss Francs (CHF) and include service and VAT. Excluding guest tax. Prices are subject to change.

The hotel reserves the right to request a deposit for orders over CHF 5,000. The reservation becomes definite only after receipt of this. If the event is cancelled within the cancellation period for which a charge is made, the deposit will not be refunded.
In case of an invoice address abroad, 100% of the confirmed service will be invoiced in advance (prepayment 30 days before arrival) or charged to the credit card.

Invoices must be paid within 15 days of the invoice date. No discounts or rebates will be granted.
If individual services are to be paid for by the participants themselves, the hotel will collect the purchased service on site. If this is not possible for any reason, the organizer is obliged to pay the costs if he cannot provide a valid billing address of the participants.

8. Applicable law and place of jurisdiction

Swiss law is exclusively applicable. The place of jurisdiction is Sursee.


Eich, September 2022